Who are we:

This privacy policy applies to Hebridean Candles – hebrideancandles.co.uk 

How we use your information

We as the “data controller” collect and use your information to provide our services.  Please read the following carefully to understand how we use and protect the information that you provide to us.  It is important you read this notice so that you are aware of how and why we are using such information.

In general terms, we collect and use personal information about you to:

• Deliver our goods and services and meet our legal responsibilities 
• Verify your identity where this is required
• Contact you by email or telephone about your purchases, product or service enquires.
• Maintain our records

What information we collect and use

This includes, if supplied:

• Your name, email address, phone number, postal address.
• Your correspondence with us (such as letters, emails, calls or meetings)
• Images of you collected by photography should you attend one of our events.
• Information collected automatically via cookie when you visit our website.

The nature of our relationship with you will impact on why, how and what personal information we process.  Further details for each relationship are set out below:

Client

Where you have purchased our products, we may process personal information about you in order to facilitate the contractual relationship in place between us and to provide you with the goods purchased.

To provide our services to you in an effective and efficient way, we require to process personal information about you. This information is necessary for us to enable us to provide the services to you and if you do not wish for your personal information to be processed then we will be unable to provide you with our services. 

How long will we keep your information for

Records will be retained indefinitely unless we receive a request from you for the records to be deleted.

Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – we want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you by emailing us at info@hebrideancandles.co.uk 

Contact information and further advice

All comments, queries and requests relating to our use of your information are welcomed and should be emailed to:

info@hebrideancandles.co.uk

EMAIL DISCLAIMER:

We would like to retain your details to send you information about our services by post, telephone, email.  We will not disclose any information to any company outside Hebridean Candles except to prevent fraud, or if required to do so by law. If you would like to be removed from our database please email info@hebrideancandles.co.uk